Terms of Service

1 Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Kevv AI Labs Inc. ("Kevv," "we," "us," or "our"), a company incorporated in the State of New York, United States. By creating an account, accessing, or using the Kevv platform (the "Service"), you agree to be bound by these Terms and our Privacy Policy.

If you are using Kevv on behalf of a brokerage, team, or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and that entity.

If you do not agree to these Terms, you must not access or use the Service.

2 Service Description

Kevv is an AI-powered Customer Relationship Management (CRM) platform designed for real estate professionals. The Service includes, but is not limited to:

• Contact and lead management with AI-powered enrichment
• AI-driven proactive priority engine and pipeline intelligence
• Voice-to-action execution and voice-first CRM features
• AI-drafted follow-up emails sent on your behalf via connected Gmail or Microsoft Outlook accounts
• Transaction tracking and commission management
• Referral matching and marketplace
• Team management and brokerage tools
• Calendar and email synchronization

The Service is provided "as available" and we reserve the right to modify, suspend, or discontinue any feature at any time with reasonable notice. We will make commercially reasonable efforts to notify you of significant changes at least 30 days in advance.

3 Accounts & Registration

3.1 Eligibility

You must be at least 18 years old and a legal resident of a jurisdiction where the Service is available to use Kevv. By registering, you represent and warrant that you meet all eligibility requirements.

3.2 Account Security

You are responsible for maintaining the confidentiality and security of your account credentials. You must immediately notify us at support@kevv.ai if you become aware of any unauthorized use of your account or any other security breach. We are not liable for losses arising from unauthorized access to your account due to your failure to secure your credentials.

3.3 Account Accuracy

You agree to provide accurate, current, and complete information during registration and to keep your profile information up to date. Accounts registered with false or misleading information may be terminated.

3.4 One Account Per Person

Each individual user may only maintain one account. Creating multiple accounts to circumvent restrictions, abuse free-tier limitations, or for any other fraudulent purpose is prohibited.

4 Email Authorization & Sending on Your Behalf

4.1 How Email Sending Works

When you connect your email account (Gmail or Microsoft Outlook) to Kevv, the following applies:

• Authorization: You grant Kevv permission to use the OAuth-based API (Gmail API or Microsoft Graph API) to send emails from your email account. We access your account through secure OAuth 2.0 tokens — we never see or store your email password.
• Your control: Emails are sent only to contacts, leads, and clients that you have entered into your CRM, and only based on triggers you configure (manual approval, voice commands, or automated schedules you have set up).
• AI-drafted content: Our AI may draft follow-up emails based on client context, pipeline stage, and your communication preferences. Depending on your settings, these drafts may require manual approval before sending, or may be auto-sent if you have enabled that feature.
• Sent as you: All emails are sent from your email address and appear as if they were composed and sent by you. Recipients will reply directly to your email inbox.

4.2 Your Responsibilities

You are solely responsible for:

• The accuracy and appropriateness of the contacts in your CRM to whom emails are sent.
• Reviewing AI-drafted emails when review mode is enabled.
• Ensuring your email communications comply with all applicable laws, including the CAN-SPAM Act (United States), CASL (Canada), GDPR (European Union), and any other applicable anti-spam and privacy regulations in your jurisdiction.
• Not using the email sending feature for bulk unsolicited commercial email (spam), phishing, or any other unlawful purpose.
• Honoring unsubscribe requests from email recipients in accordance with applicable law.

4.3 Reading Your Emails

With your authorization, Kevv reads incoming emails from your connected account to:

• Detect client replies and update lead engagement scores.
• Update pipeline stages in your CRM automatically.
• Provide AI insights about client sentiment and engagement timing.

Our access to and use of your email data is governed by our Privacy Policy, including full compliance with the Google API Services User Data Policy.

4.4 Revoking Access

You may revoke Kevv's access to your email account at any time through any of the following methods:

• Settings → Integrations within the Kevv app.
• Revoking the app's permissions directly in your Google Account or Microsoft Account settings.

Revocation takes effect immediately. Kevv will no longer be able to read or send emails on your behalf. Previously sent emails and logged metadata in your CRM will not be affected.

5 Acceptable Use Policy

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Send spam, unsolicited bulk emails, phishing messages, or misleading communications through Kevv.
• Upload malicious code, viruses, trojan horses, or any harmful content.
• Attempt to gain unauthorized access to the Service, other users' accounts, or our systems and infrastructure.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Use the Service to harass, threaten, defame, or violate the rights of others.
• Scrape, crawl, or use automated means to access the Service except through our official API.
• Resell, sublicense, time-share, or redistribute the Service or any data obtained through it without our prior written consent.
• Misrepresent your identity or affiliation with any person or entity.
• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.
• Use the Service in a manner that could cause reputational harm to Kevv or other users.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund.

6 Subscriptions & Billing

6.1 Plans

Kevv offers the following subscription tiers:

• Kevv Basic (Free): Unlimited contacts, pipeline boards, voice-to-text dictation, calendar & Gmail sync.
• Kevv Pro ($59/month or $588/year): 500 AI Smart Actions/month, daily priority briefing, voice-to-action, auto-drafted follow-ups, deal scoring.
• Kevv for Teams ($259/month): Includes 5 seats, manager dashboard, AI lead distribution, team SOP knowledge base, compliance bot, custom roles. Additional seats at $39/seat/month.

6.2 Billing & Renewal

Paid subscriptions are billed in advance on a monthly or annual basis through our payment processor (Stripe). Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time from your account settings.

6.3 Free Trials

We may offer free trial periods for paid plans from time to time. At the end of a free trial, your account will automatically convert to a paid subscription unless you cancel before the trial period ends. We will notify you before the trial ends.

6.4 Refunds

All payments are non-refundable except where required by applicable law. If you cancel a paid subscription, you will continue to have access to paid features until the end of your current billing period. No partial refunds are provided for unused portions of a billing period.

6.5 Price Changes

We reserve the right to adjust pricing. We will provide at least 30 days' written notice (via email) before any price increase takes effect. Existing subscribers will be grandfathered at their current rate until the end of their current billing period. Continued use of the Service after the new pricing takes effect constitutes acceptance.

6.6 Taxes

Prices are exclusive of applicable taxes. You are responsible for paying any applicable sales, use, VAT, or similar taxes imposed on your subscription, except for taxes based on our net income.

7 Intellectual Property

7.1 Our Intellectual Property

The Service, including its original content (excluding user-provided content), features, AI models, algorithms, designs, graphics, logos, and functionality, is and remains the exclusive property of Kevv AI Labs Inc. and its licensors. The Service is protected by copyright, trademark, trade secret, patent, and other intellectual property laws of the United States and international jurisdictions.

7.2 Trademarks

"Kevv," "Kevv AI," the Kevv logo, and related marks are trademarks or registered trademarks of Kevv AI Labs Inc. You may not use our trademarks without prior written permission.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free, irrevocable, perpetual license to use, modify, and incorporate that Feedback into the Service without obligation or compensation to you.

8 Your Data & Content

8.1 Ownership

You retain all ownership rights to data and content you upload to Kevv, including contacts, notes, transaction details, and any other CRM data ("Your Content"). Kevv does not claim any ownership interest in Your Content.

8.2 License to Us

By using the Service, you grant Kevv a limited, non-exclusive, worldwide license to access, process, store, and display Your Content solely for the purpose of providing and improving the Service for you. This license terminates when you delete Your Content or close your account.

8.3 Data Portability

You may export Your Content at any time in standard, machine-readable formats (CSV, JSON) through the Service's export functionality. We support your right to data portability.

8.4 Backups

While we maintain regular backups of Service data, you are encouraged to maintain your own backups of critical data. We are not liable for any loss of Your Content except as a direct result of our gross negligence or willful misconduct.

8.5 Prohibited Content

You may not upload, store, or transmit any content that is unlawful, infringing, fraudulent, defamatory, obscene, or violates any third-party rights. We reserve the right to remove any content that violates these Terms.

9 AI-Generated Content & Features

9.1 Nature of AI Content

Kevv uses artificial intelligence to generate content including email drafts, follow-up suggestions, priority rankings, deal scores, and client insights. AI-generated content is provided as suggestions and assistance only — it is not professional advice.

9.2 No Guarantee of Accuracy

While we strive for accuracy, AI-generated content may contain errors, inaccuracies, omissions, or inappropriate suggestions. AI-generated deal scores, lead rankings, and predictions are not guarantees of outcomes. You are solely responsible for reviewing, verifying, and approving all AI-generated content before use.

9.3 Your Responsibility

You acknowledge and agree that you are fully responsible for any AI-generated content that is sent, published, or used on your behalf, including emails sent through connected email accounts. Kevv AI Labs Inc. is not liable for damages, losses, or consequences resulting from your reliance on AI-generated content.

9.4 AI Model Updates

We may update our AI models, algorithms, and training data from time to time to improve quality and performance. Such updates may result in changes to the style, tone, or content of AI-generated outputs. We will make commercially reasonable efforts to ensure consistency but do not guarantee identical outputs over time.

10 Third-Party Integrations

Kevv integrates with third-party services including Google (Gmail, Calendar), Microsoft (Outlook, Calendar), Stripe, and others. These integrations are governed by the respective third party's terms of service and privacy policies, which you should review independently. We are not responsible for the practices, availability, or content of these third-party services.

By connecting a third-party integration, you authorize Kevv to access and use the data provided by that integration as described in our Privacy Policy. You may revoke any third-party integration at any time through your account settings.

11 Termination

11.1 By You

You may terminate your account at any time by contacting us at info@kevv.ai or through your account settings. Upon termination, your right to use the Service ceases immediately, and your data will be handled in accordance with our Privacy Policy.

11.2 By Us

We may suspend or terminate your account immediately and without prior notice if:

• You breach these Terms or our Acceptable Use Policy.
• Your use of the Service poses a security risk to us or other users.
• We are required to do so by law or court order.
• Your account has been inactive for more than 12 consecutive months (with at least 30 days' prior notification by email).
• You engage in fraudulent activity or misrepresent your identity.

11.3 Effect of Termination

Upon termination:

• All rights and licenses granted to you under these Terms immediately cease.
• You may request an export of Your Content within 30 days after termination.
• After the 30-day grace period, we may permanently delete all data associated with your account.
• Sections of these Terms that by their nature should survive termination (including but not limited to Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will continue in effect.

12 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that: (a) the Service will be uninterrupted, timely, error-free, or secure; (b) defects will be corrected; (c) the Service or the servers that make it available are free of viruses or other harmful components; or (d) the accuracy, completeness, or usefulness of any AI-generated content, feature, lead score, or prediction.

Kevv is a CRM tool and does not provide legal, financial, tax, real estate, or professional advice of any kind. You should consult qualified professionals for such matters. Any information provided by the Service is for informational purposes only.

13 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KEVV AI LABS INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• (a) Your use of or inability to use the Service;
• (b) Any unauthorized access to or use of your account;
• (c) Emails sent through the Service on your behalf;
• (d) Any AI-generated content, recommendations, or predictions;
• (e) Any third-party integrations or services;
• (f) Any interruption, suspension, or termination of the Service.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU HAVE ACTUALLY PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14 Indemnification

You agree to indemnify, defend, and hold harmless Kevv AI Labs Inc. and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or in connection with:

• Your access to or use of the Service;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights;
• Emails sent through the Service on your behalf, including any claims of spam, defamation, or privacy violations by email recipients;
• Your Content or any data you upload to the Service;
• Any misrepresentation made by you.

15 Governing Law & Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.

15.2 Arbitration

Any disputes arising from or related to these Terms or your use of the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in New York, NY, or at a location mutually agreed upon. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST KEVV AI LABS INC. All disputes must be brought in your individual capacity, not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

15.4 Injunctive Relief

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

15.5 Informal Resolution

Before filing any formal dispute, you agree to first contact us at support@kevv.ai and attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved without formal proceedings.

16 Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Notify you via email to the address associated with your account.
• Post a prominent notice on our Service.
• Update the "Last Updated" date at the top of this page.
• Provide at least 30 days' notice before material changes take effect.

Your continued use of Kevv after the effective date of the revised Terms constitutes acceptance. If you do not agree to the revised Terms, you must stop using the Service before the changes take effect and may request deletion of your account.

17 Contact Us

If you have questions about these Terms of Service, please contact us:

• Company: Kevv AI Labs Inc.
• Email: support@kevv.ai
• General Inquiries: info@kevv.ai
• Website: https://kevv.ai

We aim to respond to all inquiries within 10 business days.